1. Booking and Payment

You can make your reservation directly through the website. All payments are processed online during the booking process. The system allows you to choose the day and time of your lesson, but only from forty eight hours ahead. For example, if you are booking on a Monday, the earliest available lesson will be on Wednesday.

If you wish to book a lesson within the next forty eight hours and the website does not allow it, please email me at contacto@learnspanishwithmer.com so I can check availability and help you complete the booking.

2. Rescheduling

I know life can throw its curveballs, so if you need to reschedule a lesson, that’s absolutely fine, up to 24 hours before the scheduled lesson time.

It is not possible to reschedule a lesson less than 24 hours before your time-slot, as this does not give me enough time to offer the slot to another student. If you cannot attend, and do not reschedule more than 24 hours before, I’m afraid that you will loose this lesson.

Please note that it is the student’s responsibility to reschedule any lessons they are unable to attend. Requests to reschedule are not considered confirmed until the student has changed the booking through the scheduling system within the required notice period.

On the rare occasion that I need to cancel or reschedule the lesson myself, I will give as much notice as possible, and you will not loose any paid-for lessons.

Once paid for, lessons and lesson packs are non-refundable, only reschedulable.

All lessons must be used within a month of purchase and lessons in a pack must be used within 2 months of purchase. Unused lessons will expire and are non-refundable.

4. Duration and Punctuality

When you book a lesson, you are booking a scheduled time-slot of either 20 minutes or 50 minutes, depending on the type of lesson purchased.

If you arrive late, the lesson will still finish at the scheduled time. This avoids me being late for my next student 🙂

5. Internet Connection

It is your responsibility to ensure you have a stable internet connection and the necessary equipment (i.e functioning laptop or computer with camera & microphone) for the lesson.

I know technology can sometimes not work, but if the lesson cannot take place (with less than 24 hours notice), or is interrupted due to issues with your connection or equipment, we will keep trying to have the lesson, and the time-slot will still be counted as being used.

If there are any issues with my connection or equipment, any lost time will be made back up to you.

6. Personal Use

Lessons are for personal use only and may not be recorded, shared, or reproduced without prior written consent.

7. Data Protection

Your personal data is collected and processed in accordance with current Spanish data protection law. This includes the secure handling of your information and its use only for managing your bookings, payments and communication related to your lessons. Your data will never be shared with third parties.

You may contact me at any time if you wish to have your data removed from the booking system.

8. Acceptance of Terms

By making payment, you agree to these terms and conditions.

Thanks for understanding, and looking forward to our lessons together!